What should I do if I can't access my customer area?

This is your first login:

  • You must create your personalized access code of 6-digit

You have lost or forgotten your login.

  • This is the 10 digits on the back of your card.
  • You can also the receive by email by sms the keyword ID to 0460 21 39 26. 


If you have lost your access code

  • You can reset it

You encounter technical problems on your computer

  • It is best to connect from a computer using a recent browser.
  • The most used are : Google Chrome, Mozilla Firefox.

Here are the links to the latest updates of these software:

  • Download Google Chrome
  • Download Mozilla Firefox
  • Download Internet Explorer

You encounter technical problems from the mobile application:

  • Try closing the application completely and restarting it. Try to delete the app and then reinstalling it from the Play Store or the App Store.
  • If it still doesn't work, please report the bug: app@compte-nickel.fr
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