What should I do if I can't access my customer area?

This is your first login:

• You must create your personalized access code of 6-digit

You have lost or forgotten your login.

• This is the 10 digits on the back of your card.
• You can also the receive by email by sms the keyword ID to 0460 21 39 26. 

If you have lost your access code

• You can reset it

You encounter technical problems on your computer

• It is best to connect from a computer using a recent browser.
• The most used are : Google Chrome, Mozilla Firefox.

Here are the links to the latest updates of these software:

• Download Google Chrome
• Download Mozilla Firefox
• Download Internet Explorer

You encounter technical problems from the mobile application:

• Try closing the application completely and restarting it. Try to delete the app and then reinstalling it from the Play Store or the App Store.
• If it still doesn't work, please report the bug: app@compte-nickel.fr