I made three wrong codes, my card is blocked, what can I do?
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If you make 3 wrong codes your Nickel card will be blocked, an email and a text message will inform you on the phone number indicated on your customer area.
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Unfortunately it is not possible to unlock a card.You will then need to replace it at a Nickel point of sale.
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After the replacement, the IBAN of your account does not change.
How to replace my card in my customer area:
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Go to your customer area
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Click on "You can do anything" and then "Replace your card".
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Your old card will be blocked (if not already done) and will trigger the sending of an sms with a replacement code.
How do I replace my card at a Nickel store?
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Go to press shop with your card or the ID you used to open your account and your mobile phone.
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This will allow you to perform the replacement directly on the terminal.
How to replace my card by calling customer service
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Call customer service (numbers on the back of your card)
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Choose option 1 and then a second time option 1.
What should I do with the temporary replacement code I receive?
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Follow the online instructions and then click on "Receive your code by sms".
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You will then receive a temporary 5-digit code, which will allow the press shop owner to link your new card to your account.
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The IBAN of your account does not change.
Go to a Nickel press shop owner to replace my card
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Visit a Nickel point of sale.
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Give the code received by sms to the press shop owner so that he can activate the new card.
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You will receive the new PIN code for your card a few moments later.
💡 The purchase of a new pack costs € 20.
We will refund € 10 directly to your account after the replacement.
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