Can I withdraw cash from an ATM with my Nickel card?
Yes, you can withdraw cash from ATMs in Belgium and abroad as well as from all your outlets.
Can I withdraw cash at a Nickel point of sale?
Yes you can withdraw cash with your classic Nickel card or your Nickel Premium card at a Nickel point of sale.
The press hop owner must give you a receipt
How much do cash withdrawals with my Nickel card cost?
💡 As of January 12, 2021 our general and tariff conditions change:
Nickel offers you 3 free withdrawals per month at all Points of sale.
The following ones remain at the rate of € 0,5/retraction.
Withdrawals from ATMs are charged at € 1.5 per withdrawal.
The Nickel payment card is a MasterCard. It can be used at the 36 million points of acceptance in the MasterCard network: stores, ATMs and online shops.
If you withdraw cash in a country that uses a currency other than the euro, the foreign bank may, in some cases, charge a commission. Ask before you pay or use an ATM. We charge this commission without profit.
How do I check if I have enough cash to withdraw?
You can check your balance from your web client space or from your Nickel App
Text BALANCE to 0460 21 39 26 (not surcharged sms).
How can I check if I have not exceeded my withdrawal limits?
Send LIMITS to 0460 21 39 26 (sms not surtaxed).
Change it if needed.
How to contest a transaction?
If you wish to dispute a transaction here is the official document to be printed, filled in and returned to us via our contact form.
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